"In my role as a Claims Navigator I am working with my neighbors, friends and relatives. I want them to see me as a trusted partner."
Yvette Arellanes is a native of Mora, NM. Previous to her work as a Claims Navigator with the Las Vegas Claims Office, Yvette was a business owner for 15 years. In addition to her job with the Claims Office, Yvette is also a real estate agent serving Mora and San Miguel counties. In her free time, she enjoys spending time with her grandkids, gardening, riding motorcycles with her husband and camping.
What motivated you to apply for this position?
I wanted to gain first-hand knowledge of the assistance that was available after the fire, and I knew people needed to see local, trusted faces so they would return and get the help they deserve.
What's the most important thing you want people to know?
I want people to know that all of the Navigators working in each of the three claims offices care about the mission, our claimants and our communities.
Which Claims Office core value do you resonate with the most?
Integrity, because I believe in doing the right thing today and tomorrow. When our work with the Claim’s Office is said and done, we will have to continue to live and work with our neighbors, friends and relatives. I want all of our claimants to know we are working hard for them.